FAQ - We answer all your questions !

What is phone unlocking, and why would I need it?
Phone unlocking is the process of removing restrictions imposed by a carrier on a device, allowing it to be used with other compatible networks. You might need to unlock your phone if you wish to switch to a different carrier, use your device while traveling abroad, or increase its resale value.

Is it legal to unlock my phone?
Yes, it is legal to unlock your phone in many countries, including the United States. In 2014, a law was passed in the US making it legal for consumers to unlock their phones once they have fulfilled their contract or device payment obligations.

Will unlocking my phone void its warranty?
Unlocking your phone will not void its warranty. However, it's essential to note that any modifications made to the device after unlocking, such as installing unofficial software or rooting, may void the warranty. We recommend consulting with your device manufacturer for more information.

Is there any risk of damaging my phone during the unlocking process?
Our unlocking process is safe and reliable, with minimal risk of damaging your phone. We use official methods recommended by AT&T to ensure a smooth and secure unlocking experience. However, it's essential to follow the instructions provided carefully to avoid any potential issues.

How long does the unlocking process take?
The duration of the unlocking process may vary depending on the model of your phone and other factors. In most cases, the process is completed within 24 to 72 hours after submitting your request. You will receive updates on the status of your unlocking request via email or our online platform.

Can I unlock any phone with your service?
We support Only iPhone models for unlocking with the AT&T network. However, some older or less common devices may not be eligible for unlocking. You can check the eligibility of your phone by providing its details on our website or contacting our customer support team.

What information do I need to provide to unlock my phone?
To unlock your phone, you will need to provide specific details such as the device's IMEI number, model, and current carrier information. You can usually find the IMEI number by dialing *#06# on your phone or checking the device settings.

Can I unlock my phone if it's still under contract or has unpaid bills?
In most cases, phones that are still under contract or have outstanding bills with the carrier are not eligible for unlocking. We recommend contacting your carrier to settle any outstanding obligations before attempting to unlock your phone.

What happens after I unlock my phone?
Once your phone is successfully unlocked, you will receive a unique unlock code or instructions to complete the unlocking process. You can then insert a SIM card from a different carrier and follow the provided instructions to activate your phone on the new network.

How can I get support if I encounter any issues during the unlocking process?
If you encounter any issues or have questions about the unlocking process, our customer support team is here to help. You can reach us via email, phone, or live chat on our website. Our knowledgeable representatives will assist you with any inquiries or concerns you may have.